Contact Us

Get in touch with our team for support, partnerships, or any questions about DeepSeek AI. We're here to help you succeed with artificial intelligence.

Overview

Whether you need technical support, want to explore enterprise solutions, or have questions about our AI platform, our team is ready to assist you.

Response Times:

• General Inquiries: Within 24 hours
• Technical Support: Within 4 hours (business days)
• Enterprise Sales: Within 2 hours (business days)
• Critical Issues: Within 1 hour (24/7)

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Contact Methods

General Contact

Address:

DeepSeek AI
123 Innovation Drive
San Francisco, CA 94105
United States

Business Hours

• Monday - Friday: 9:00 AM - 6:00 PM PST
• Saturday: 10:00 AM - 4:00 PM PST
• Sunday: Closed (Emergency support available)

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Specialized Teams

🛠️ Technical Support

For API issues, integration help, and technical questions.

What we help with:

• API integration and troubleshooting
• SDK and library support
• Performance optimization
• Error diagnosis and resolution
• Best practices guidance

Before contacting support:

• Check our documentation and FAQ
• Prepare your API key and error messages
• Include relevant code snippets or logs
• Specify your programming language and environment

🏢 Enterprise Sales

For enterprise solutions, custom pricing, and business partnerships.

Enterprise Services:

• Custom AI solutions
• Volume pricing and contracts
• Dedicated support and SLA
• On-premise deployment options
• Training and consultation services

🔬 Research & Partnerships

For academic collaborations, research partnerships, and innovation projects.

Collaboration Areas:

• Academic research partnerships
• Joint research projects
• Data sharing agreements
• Publication collaborations
• Conference and workshop participation

💼 Business Development

For strategic partnerships, integrations, and business opportunities.

Partnership Types:

• Technology integrations
• Reseller partnerships
• Strategic alliances
• Joint ventures
• Platform integrations

📰 Media & Press

For media inquiries, press releases, and interview requests.

Media Resources:

• Press kit and company information
• Executive interviews
• Product announcements
• Industry insights and commentary
• High-resolution images and logos

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Regional Offices

North America

San Francisco (Headquarters)

DeepSeek AI
123 Innovation Drive
San Francisco, CA 94105
United States

New York

DeepSeek AI - East Coast
456 Tech Avenue
New York, NY 10001
United States

Europe

London

DeepSeek AI Europe
789 Innovation Street
London EC2A 4DP
United Kingdom

Berlin

DeepSeek AI Deutschland
Musterstraße 123
10115 Berlin
Germany

Asia Pacific

Singapore

DeepSeek AI Asia Pacific
101 Tech Park Drive
Singapore 138588

Tokyo

DeepSeek AI Japan
東京都渋谷区恵比寿1-2-3
テックビル 10F
Japan

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Support Resources

Self-Service Options

Before contacting us, you might find answers in our comprehensive resources:

• 📚 Documentation: Complete API and platform documentation
• ❓ FAQ: Frequently asked questions
• 🎓 Guides: Step-by-step tutorials and guides

Emergency Support

For critical production issues affecting your live applications:

Emergency Hotline: +1 (555) 911-HELP Available: 24/7 for Enterprise customers

What qualifies as an emergency:

• Complete API service outage
• Security incidents
• Data loss or corruption
• Critical production system failures

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Contact Form

Quick Contact

For general inquiries, you can use our online contact form:

Name: _______________ Email: _______________ Company: _______________ Subject: _______________ Message:

[Your message here]

Inquiry Type:

• [ ] General Information
• [ ] Technical Support
• [ ] Enterprise Sales
• [ ] Partnership Inquiry
• [ ] Media/Press
• [ ] Other

Submit Form

Technical Support Form

For technical issues, please provide detailed information:

API Key (last 4 characters): _______________ Programming Language: _______________ SDK Version: _______________ Error Message:

[Paste error message here]

Steps to Reproduce:

1. [Step 1]
2. [Step 2]
3. [Step 3]

Submit Technical Request

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Social Media & Community

Stay connected with DeepSeek AI through our social channels:

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Feedback & Suggestions

We value your feedback and continuously work to improve our platform:

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Privacy & Security

Your privacy and security are important to us:

• Security: Learn about our security measures
• Privacy & Data Protection: Contact us for privacy and data protection information

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We typically respond to all inquiries within our stated timeframes. If you haven't received a response within the expected time, please check your spam folder or contact us again.